Your credit score is an important factor when it comes to calculating the amount of interest you will pay. The more credit you have, the less interest you pay. For those of you with bad credit ratings, HP agreements are available through bad credit credit, but you will pay a higher form of interest. In the event of specific consumer complaints against a financial company linked to a lease, consumers should first refer their complaint to the financial company. If they are not satisfied with the result, a formal complaint can be lodged with the Financial Services and Pensions Ombudsman. The Ombudsman has the power to compensate the consumer for violations of his rights or in case of evidence of abusive treatment. However, if the consumer has paid a third or more of the total rental costs, the owner cannot take back the goods without taking legal action. Each deposit paid at the beginning of the agreement or the value of a trade-in add up, for example, in the calculation of a third of the cost. Tenant buyers can return the goods, so the initial agreement is cancelled as long as they have made the required minimum payments. However, buyers suffer a huge loss on goods returned or recovered because they lose the amount they paid for the purchase up to that date.

If the seller has the resources and the legal right to sell the goods on credit (which in most countries usually depends on a licensing system), the seller and owner will be the same person. But most sellers prefer to receive a cash payment immediately. To do this, the seller transfers ownership of the goods to a financial company, usually at a reduced price, and it is that company that makes the goods and sells them to the buyer. This establishment of a third party complicates the transaction. Suppose the seller makes false claims about the quality and reliability of the goods that encourage the buyer to « buy ». In a conventional sales contract, the seller is liable to the buyer if these representations prove to be false. In this case, the seller issuing the representation is not the owner who sells the goods only after payment of all payments to the buyer. To combat this, some jurisdictions, including Ireland, place the seller and the financial house jointly liable for breaches of the sales contract.